Contact information

Customer service for PetCup is provided by email.

Email: support@petcup.shop
Website: petcup.shop

We aim to respond within one business day. Messages received during weekends or public holidays may be answered on the next business day.

Order questions

Include your order number when contacting us about an order, cancellation, delivery, damaged product or refund.

Design preview questions

For changes or questions about a design preview, reply directly to the preview email. Production begins only after you approve the design.

Privacy and product safety

Privacy requests and product-safety concerns can also be sent to support@petcup.shop. Please describe your request or concern clearly so that we can assist you efficiently.

Legal information

Seller and business information is available in the Legal Notice.